Terms of service

1. OVERVIEW
Zelvora ("we", "us") operates this store, powered by Shopify. By using our website or buying from us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

2. ACCESS
You must be at least 18 years old to place an order. Please give correct and complete information (name, phone, address, email) when ordering.

3. PRODUCTS
We try to show our products accurately, but colors and appearance may differ slightly on your screen. We may change or discontinue products and limit quantities at any time.

4. ORDERS
Your order is accepted only after we confirm it, which may include a call, WhatsApp, SMS or email. We may cancel or delay an order if we cannot reach you or if your details are incorrect. Returns and exchanges follow our Refund Policy.

5. PRICES AND PAYMENT
All prices are in UAE Dirhams (AED) and may change without notice. The price at the time of your order applies. If you choose Cash on Delivery, you agree to pay the full amount to the delivery agent when your order arrives.

6. SHIPPING
Delivery times are estimates, not guarantees. We are not responsible for delays outside our control. If delivery fails because you are unreachable or the address is wrong, the order may be delayed or returned. See our Shipping Policy for details.

7. ERRORS
If a price, description or other information is wrong, we may correct it or cancel the order and will notify you.

8. INTELLECTUAL PROPERTY
All content on this website (text, images, logos, designs) belongs to Zelvora and may not be copied or used without our written permission.

9. PROHIBITED USE
You may not use the website for unlawful purposes, to harm others, to send spam, or to copy or scrape our content.

10. THIRD-PARTY LINKS AND TOOLS
We are not responsible for third-party websites or tools linked from our store. You use them at your own risk.

11. RELATIONSHIP WITH SHOPIFY
Zelvora is powered by Shopify, but all purchases are made directly with Zelvora. Shopify is not responsible for any sale between you and Zelvora.

12. DISCLAIMER AND LIABILITY
To the extent permitted by law, our Services are provided "as is" and we are not liable for indirect or consequential losses. Nothing in these Terms limits your legal rights as a consumer.

13. GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates.

14. CHANGES
We may update these Terms at any time. Continued use of the website means you accept the changes.

15. CONTACT
Zelvora
Email: zelvora43@gmail.com
Support hours: 24/7
Address: Dubai Internet City, Dubai, United Arab Emirates