Privacy policy
PRIVACY POLICY
Last updated: October 11, 2026
1. INTRODUCTION
Zelvora ("we", "us") operates this store, powered by Shopify. This policy explains how we collect, use and share your personal information when you visit our website, place an order or contact us. By using our website, you agree to this policy.
2. INFORMATION WE COLLECT
- Contact details: name, phone number, email, billing and delivery address.
- Order details: items you view, add to cart, buy, return or cancel.
- Payment details: processed securely by our payment providers. We do not store your card numbers. For Cash on Delivery orders, no card details are collected.
- Device and usage information: IP address, browser, device type and how you use our website (collected through cookies and similar technologies).
- Messages you send us, for example support requests.
3. HOW WE USE YOUR INFORMATION
- To process, confirm and deliver your orders (including calling or messaging you to confirm).
- To provide customer support and handle returns or refunds.
- To improve our website and your shopping experience.
- To send you offers and updates (you can opt out at any time).
- To show you relevant ads, for example on TikTok, based on your activity on our website.
- To prevent fraud and comply with the law.
4. COOKIES AND ADVERTISING
We use cookies and tools such as the TikTok Pixel to understand how visitors use our website and to measure and improve our advertising. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.
5. WHO WE SHARE INFORMATION WITH
We do not sell your personal information. We share it only with:
- Shopify and our service providers (payment, hosting, analytics, support).
- Delivery and courier partners, to deliver your order.
- Advertising partners (such as TikTok), for measuring and improving ads.
- Authorities, when required by law.
6. INTERNATIONAL TRANSFERS
Our service providers may store or process your information outside the UAE, including in other countries.
7. SECURITY AND RETENTION
We take reasonable steps to protect your information, but no website or system is completely secure. We keep your information only as long as needed for orders, support, legal and accounting purposes.
8. YOUR RIGHTS
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages. Contact us using the details below. We may need to verify your identity first.
9. CHILDREN
Our website is not meant for children under 18, and we do not knowingly collect their information.
10. THIRD-PARTY LINKS
We are not responsible for the privacy practices of other websites linked from our store.
11. CHANGES
We may update this policy from time to time. The latest version is always posted on this page with the updated date.
12. CONTACT
Zelvora
Email: zelvora43@gmail.com
Support hours: 24/7
Address: Dubai Internet City, Dubai, United Arab Emirates