Refund policy
REFUND POLICY
1. RETURN WINDOW
You have 30 days after receiving your order to request a return.
2. ELIGIBILITY
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.
3. HOW TO RETURN
Contact us at zelvora43@gmail.com with your order number and the reason for the return. If your return is approved, we will send you instructions on how and where to send the item. Items sent back without first requesting a return will not be accepted.
4. DAMAGED, DEFECTIVE OR WRONG ITEMS
Please check your order when it arrives. If the item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos, and we will replace it or refund you.
5. NON-RETURNABLE ITEMS
We cannot accept returns on perishable goods, custom or personalized items, personal care items, hazardous materials, sale items and gift cards.
6. EXCHANGES
The fastest way to get a different item is to return the one you have and place a new order once the return is approved.
7. REFUNDS
Once we receive and inspect your return, we will let you know if the refund is approved. Approved refunds are paid within 10 business days to your original payment method, or by bank transfer for Cash on Delivery orders. Your bank may need extra time to process it. If more than 15 business days pass after approval, please contact us at zelvora43@gmail.com.
8. CONTACT
Zelvora
Email: zelvora43@gmail.com
Support hours: 24/7
Address: Dubai Internet City, Dubai, United Arab Emirates