Shipping policy

Shipping Policy


We dispatch orders on the same day they are confirmed. Orders confirmed after our daily cut-off time, or placed on weekends or public holidays, will be dispatched on the next working day. Once your order has been shipped, you will receive a confirmation message with tracking details (where available) so you can monitor your delivery.

We currently ship across the United Arab Emirates (UAE) with delivery times typically ranging from 3–5 business days after dispatch, depending on your emirate and location. Shipping charges, if applicable, are shown at checkout based on your order and delivery address. We strive to ensure your order reaches you in perfect condition and within the estimated timeframe.

Please make sure your phone number and delivery address are correct and reachable, as our delivery partner may contact you before delivery. If you are unavailable, delivery may be delayed or reattempted.

In the rare event that your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date and we will do our best to resolve the issue promptly. For any shipping-related queries, you can reach our support team through the contact information provided on our website.

Thank you for shopping with Zelvora.